Support & Training

SWIFT Customer Support aims to provide you with the tools you need to help protect and enhance your SWIFT infrastructure. To find answers to your questions please use the Documentation and Knowledge Base. If you cannot find an answer, then please contact us using the Case Manager.

Support coverage options

Customer Support provides support to large global and domestic financial institutions and complex financial market infrastructures. SWIFT offers a variety of support coverage options based on your availability, security and resiliency requirements.

Support coverage options
Standard support Standard support  The world-class support service level that is provided free of charge to SWIFT India customers.
Beyond standard support Beyond Standard support - Standard Plus, Premium Plus and Premium Custom support Beyond Standard support customers have the option of subscribing for higher levels of support. These are Standard Plus, Premium Plus and Premium Custom. These are defined for medium-sized customers and above that operate business-critical infrastructures and must recover operations in the shortest possible time frames.