SWIFT Customer Support aims to provide you with the tools you need to help protect and enhance your SWIFT infrastructure. To find answers to your questions please use the Documentation and Knowledge Base. If you cannot find an answer, then please contact us using the Case Manager.
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Community Support Every SWIFT customer is entitled to SWIFT community support, which is free of charge and includes unlimited support by web, telephone and various self-support tools, materials, and resources. |
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Beyond Standard Support For our customers who want to benefit from an extended range of tools and receive tailored recommendations for maintaining their SWIFT environment, or for those who need practical help for specific tasks related to this, click here Advanced Support and Care offering |
| Your needs | Community Support | Premium Plus | Care |
| Self-service and assisted support, monitoring and reporting |
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| Remote Assistance |
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| Proactive monitoring and alerting |
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| Service Manager |
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| Dedicated access to expertise |
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| Operational Check | Health Check | Light Check | |
| Updates management |  |